What We Cover
- Incorrect, defective, or damaged in transit: Send us your order number and clear photos within 30 days of delivery. We will send a free replacement or issue a full refund, including the original shipping charge. If we need the item back, we cover the return shipping.
- Free first size exchange: One request per order may include every item in the order. Each replacement keeps the same product, design, and personalization; only the size changes. Replacement production and standard shipping are free, and you do not need to return the original items. Additional size changes for the same order may incur charges, disclosed before processing.
Replacement-only resolutions for incorrect or damaged items do not use up your free size exchange.
Not Covered
Because every item is made to order, we do not offer refunds for:
- Change of mind or personal preference.
- Wrong size selection (please use your free first size exchange).
- Personalized items printed correctly as ordered (custom names, numbers, ranks, or text).
- Damage caused by wear, washing, or alteration after delivery.
How to Request
- Email support@accesfashion.com within 30 days of delivery with your order number, the items involved, and the reason.
- For incorrect, defective, or damaged items, include clear photos.
- Wait for our reply before sending anything back. In most cases no return is needed.
If we ask you to return an item, mail it to: AccesFashion Returns, 312 W 2nd St., Casper, WY 82601, United States (mailing address only, no in-person returns), with your order number inside the package.
Refunds & Support
Approved refunds go to your original payment method within 3–7 business days after approval. Your bank may need a few extra days to post it.
Questions? Email support@accesfashion.com, Monday–Friday, 9:00 AM–5:00 PM EST. Nothing in this policy limits rights that cannot legally be excluded.
