You can solve many errors with just a few simple steps:

• Try using a different browser
  
• Force stop/refresh the browser
  
• Clear the browser cache
  

If these still don’t work, please contact us so we can help place the order for you.

Once you place your order successfully, you will receive a unique Acces Fashion order number starting with “#AF”.

There are two ways to find your order number:

• Check your email inbox (or spam) for the order confirmation
  
• Create an Acces Fashion account using the email address you used to place the order
  

Still can’t find your order number? Contact us for help.

You may change or cancel your order by contacting our Customer Support Team before the order is processed.

If your order has already entered production, we will do our best to accommodate changes, but cannot guarantee it. If you want to change your order, we recommend placing a new order to ensure you receive it as soon as possible.

Once your order has been shipped, you will receive an email notification containing the shipment tracking information. You can also track your order by logging into your account on www.accesfashion.com.

If you do not see the tracking email, please check your spam folder.

Need help tracking? Contact support@accesfashion.com with your order number.

Please double-check the area where the carrier could have left it. Ask neighbors in case the package was dropped at the wrong door.

If the tracking shows “delivered” but you still can’t find it, please contact the carrier directly with your tracking number.

If the carrier is unable to provide a resolution, please contact our Customer Care Center at support@accesfashion.com.

At AccesFashion, your satisfaction is our priority. If something isn’t right, our process is simple and worry-free.

• ✨ Free return & exchange within 30 days of delivery.
• ✨ Free first size exchange — we cover shipping on your first size swap.

Returns

You may return eligible items within 30 days of delivery.

1. Items must be unused, unwashed, with original tags/packaging intact.
2. Include the order number or proof of purchase in the package.
3. For defective/damaged items, attach photos when requesting a return.

Items not eligible for return

• Final sale/clearance items marked non-returnable.
• Items that are worn, washed, stained, altered, or missing tags/packaging.

Refunds

Once your return is received and approved, we’ll process a refund to your original payment method. Please allow
3–7 business days for processing after the package arrives at our warehouse, and additional time for your bank to post the refund.

Exchanges

• 
  Free first size exchange: We will ship the new size at no cost (one time per order).
• Further exchanges are available; standard shipping fees may apply.
• Defective or damaged items are exchanged at no cost.

How to start a return or exchange

1. Email us at support@accesfashion.com with your order number and request (return or size exchange).
2. We’ll give you the procedure.
3. Pack the item securely and hand it to the carrier. Keep the tracking for your records.

Shipping & tracking tips

• Please use a trackable service; lost, untracked parcels may not be refundable.

Additional notes

• Packages returned without prior authorization may experience processing delays.
• For bundles/sets, all items and gifts must be returned together unless otherwise agreed.
• Suspected misuse or excessive returns may be reviewed per our store policy.

Contact us

Questions? We’re here to help. Email support@accesfashion.com.
Support hours: Mon–Fri, 9:00 AM – 5:00 PM (EST).

We use trusted third-party carriers such as UPS, FedEx, DHL, and USPS.

Please note that while we work closely with these carriers, we cannot guarantee their delivery times.

Yes — we offer both standard and express international shipping options to most countries.

We can only update the shipping address before your order has been shipped.

If you need to change your address, please contact us as soon as possible at support@accesfashion.com

Orders are processed based on item availability and payment confirmation.

• Most orders placed on business days are processed and shipped within 1–2 business days
  
• Orders are not processed or shipped on weekends or holidays
  

If your order was placed during a busy season, processing may take slightly longer.

• Rush shipping: 1–3 business days
  
• Standard shipping: 5–9 business days
  

Please note: Shipping times do not include the 1–2 business days needed for order processing.

During peak shopping seasons or due to high shipping volumes, delays may occur.

We always work hard to get your order to you as quickly as possible.

Normally, most of AccesFashion in-stock products are shipped from the US and will be delivered in 4-7 business days. Some would be sent directly from our factories in China and it will take 6-18 business days. We've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time.

Yes — we offer optional Route Shipping Protection, which safeguards your package from loss, theft, or damage during transit.

You can add Route insurance at checkout. If your order is lost or damaged and you purchased Route, you can file a claim directly through Route for quick resolution.

If your tracking shows delivered but you have not received your order, or if your package is lost in transit, please contact us at support@accesfashion.com with your order number.

We will be happy to assist you.

Our website is currently in United States Dollars (USD).

All purchases will be processed and charged in USD at checkout.

We accept a variety of secure and convenient payment methods:

• Visa, Mastercard, American Express, Discover, JCB, Diners Club
  
• PayPal
  
• ShopPay, Apple Pay, Google Pay
  
• Klarna, Afterpay (Buy Now, Pay Later options)
  

At checkout, you can choose any of these options. For the fastest experience, we recommend our express checkout methods: ShopPay, PayPal, Apple Pay, or Google Pay.

If you prefer to use a different payment method, simply complete the shipping information and you will be taken to the final checkout page to enter your payment details securely.

Afterpay allows you to shop now and pay later by splitting your purchase into four equal payments made every two weeks — all with no interest.

This service is available at checkout for eligible orders.

If you need help using Afterpay, contact us at support@accesfashion.com.

Your security is our priority. All payment information is encrypted and processed through secure payment gateways.

We do not store or share your private payment details — your information always remains safe and confidential.

Sales tax is applied based on the shipping address provided at checkout, in compliance with local tax laws.

The amount displayed at checkout will include any applicable sales tax for your order.

Taxes may vary slightly depending on your shipping destination and the type of items in your order.