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Quick answers about your orders, delivery, sizing and returns.
Popular: delivery, size exchange, tracking, customization
Orders & Shipping
How long does delivery take?
Every item is made to order. Estimated U.S. delivery times include production and shipping:
- Cycling jerseys & bib shorts: 12–18 business days total.
- T-shirts & 2D apparel: 6–9 business days total.
International delivery varies by destination. Delivery times are estimates, not guarantees.
View Shipping Policy →How much does shipping cost?
Standard worldwide shipping is $5.99. Orders over $100 qualify for free standard shipping.
International customs duties and import taxes may apply and may be your responsibility.
Shipping details →Where are your products made?
AccesFashion is operated by AHA GROUP LLC, a U.S.-registered company based in Wyoming.
Products are made to order through production partners in the United States and China. Orders may ship directly from either location.
We do not maintain pre-produced inventory in U.S. warehouses. Items from the same order may arrive separately.
How can I track my order?
Once your order ships, we'll email you tracking information. Tracking updates may take 24–48 hours to appear.
Track your order →Sizing & Customization
How do I choose the right size?
Check the size chart on each product page before ordering. Cycling apparel may fit more snugly than everyday clothing.
Contact us before ordering if you need sizing advice.
Can I personalize my cycling kit?
Yes! Selected products allow names, numbers, or custom text.
Please double-check personalization details before checkout. Your item will be produced using the information you provide.
Returns & Exchanges
Can I exchange an item if the size doesn't fit?
Yes! We offer one free size exchange per order, including personalized items.
Contact us within 30 days of delivery. We'll produce and ship the replacement size at no additional charge. You can keep the original item.
The replacement keeps the same design and personalization. Only the size changes.
Exchange policy →What if my item is damaged or incorrect?
Contact us within 30 days of delivery with your order number and clear photos of the issue.
Eligible defective, damaged or incorrect items qualify for a free replacement or full refund, including the original shipping charge.
See full policy →Can I return an item if I change my mind?
Because our products are made to order, we don't offer refunds solely for changes of mind or personal preference.
Eligible product issues remain covered by our policy, and the first size exchange is free.
Return & Exchange Policy →Can I cancel or change my order?
Contact us as soon as possible. Changes or cancellations may not be possible once production starts.
Shipping address changes can only be requested before shipment.
Contact support →Payments & Support
Is checkout secure?
Our store uses Shopify's encrypted checkout. Available payment methods are displayed during checkout.
Payments are processed by supported payment providers.
How can I contact support?
Our team helps with sizing, orders, customization, shipping and exchanges.
Email: support@accesfashion.com
Phone/SMS: +1 307 776 9380
Monday–Friday, 9 AM–5 PM Eastern Time.
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