RETURN & REFUND POLICY – AccesFashion

At AccesFashion, your satisfaction is our priority. If something isn’t right, our process is simple and worry-free.

  • ✨ Free return & exchange within 30 days of delivery.
  • ✨ Free first size exchange — we cover shipping on your first size swap.

Returns

You may return eligible items within 30 days of delivery.

  1. Items must be unused, unwashed, with original tags/packaging intact.
  2. Include the order number or proof of purchase in the package.
  3. For defective/damaged items, attach photos when requesting a return.
Items not eligible for return
  • Final sale/clearance items marked non-returnable.
  • Items that are worn, washed, stained, altered, or missing tags/packaging.

Refunds

Once your return is received and approved, we’ll process a refund to your original payment method. Please allow 3–7 business days for processing after the package arrives at our warehouse, and additional time for your bank to post the refund.

Exchanges

  • Free first size exchange: We will ship the new size at no cost (one time per order).
  • Further exchanges are available; standard shipping fees may apply.
  • Defective or damaged items are exchanged at no cost.

How to start a return or exchange

  1. Email us at support@accesfashion.com with your order number and request (return or size exchange).
  2. We’ll give you the procedure.
  3. Pack the item securely and hand it to the carrier. Keep the tracking for your records.
Shipping & tracking tips
  • Please use a trackable service; lost, untracked parcels may not be refundable.

Additional notes

  • Packages returned without prior authorization may experience processing delays.
  • For bundles/sets, all items and gifts must be returned together unless otherwise agreed.
  • Suspected misuse or excessive returns may be reviewed per our store policy.

Contact us

Questions? We’re here to help. Email support@accesfashion.com. Support hours: Mon–Fri, 9:00 AM – 5:00 PM (EST).